Frequently asked questions.

Microsoft Flight Simulator 2024 only, Microsoft Store and Steam edition. The installer finds both automatically. MSFS 2020 is not supported.

Flight Dynamics works with every helicopter. Factory profiles tuned in flight exist for nine types (Cabri, R66, EC135, H125, H225, Bell 407, UH-1H, CH-47D, S-64F); other helicopters start from a general base profile. Tandem-rotor helicopters such as the Chinook are supported.

Rotor Shadow supports seven types: Airbus EC135, Airbus H125, Airbus H225, Guimbal Cabri G2, Robinson R66, Sikorsky S-64 Skycrane, Boeing CH-47D Chinook.

Rotor Haptic works with every helicopter.

The EC135 Turbine Sound works on the EC135 that comes with Microsoft Flight Simulator 2024. EC135 or H135 models from other developers are not supported, and every other aircraft sounds exactly as before.

A tactile transducer on its own audio output that Windows lists as an audio device. You choose this output in the Haptic tab of the FWX Control Center, so your headphones or speakers stay untouched. Without such a device Rotor Haptic has no effect.

The EC135 Turbine Sound works with any audio setup.

No. Our mods require Windows. Xbox cannot install third-party Community add-ons, so they are PC-only.

There are seven packages with four products: Flight Dynamics, Rotor Shadow, Rotor Haptic and EC135 Turbine Sound.

• FWX Helicopter All-in-One Bundle: all four products.
• FWX Heli Flight Dynamics & Rotor Effects: Flight Dynamics, Rotor Shadow, Rotor Haptic.
• FWX EC135 Sound & Haptic Bundle: EC135 Turbine Sound, Rotor Haptic.
• FWX Helicopter Flight Dynamics, FWX Helicopter Rotor Shadow Mod, FWX Helicopter Rotor Haptic Mod, FWX EC135 Turbine Sound Enhancement Mod: one product each.

Packages with Flight Dynamics also include the manual as a PDF in English and German. The full overview is in the installation guide.

In the FWX Control Center, the panel you open from the toolbar inside the simulator. Each product has its own tab. The help tab “?” contains a step-by-step guide with pictures and the full manual.

Close the simulator and run the installer (.exe). There is one installer for all packages; it recognises which products your package contains and finds your Microsoft Store or Steam installation automatically. If the simulator is still running, the installer asks you to close it first.

Step by step: installation guide.

Download the current installer and run it; it replaces the installed files. Profiles saved with earlier versions can no longer be used and are removed during the update. All helicopters start with the new FWX factory profiles; press Save to create your own profile again.

Close the simulator and remove the FWX entry in the Windows settings under installed apps.

The installer is not digitally signed. Click More info and then Run anyway.

Bought on our website: after payment you receive an email with the link to our download portal. There you enter the email address of your purchase and your order number. You can download up to 6 times per purchase, and the portal always delivers the current version.

Bought on SimMarket: you download from your SimMarket account.

With large files, some browsers do not finish the download properly even though the file has already been fully transferred. The progress bar then sits at the end without any error message.

Have a look in your downloads folder: the file is usually there with an extra extension such as .part or .crdownload. Remove that extra extension so the file name ends in .exe again. You can then run it as normal.

If that does not help, download the file into a different folder, for example straight to C:\Temp. On a work computer, try once over your private network.

If you have any further questions, email us at support@fwx-simaviation.com.

Yes, updates are free for existing customers. Download the current version the same way as your purchase. What is new is listed in the changelog.

30-day technical refund. If the product does not work on your setup or does not match the demo, email support@fwx-simaviation.com within 30 days with your order number. We will investigate and issue a full refund for confirmed technical issues. Refunds are processed manually to ensure fair handling.

Formally, German law removes the statutory right of withdrawal for digital content once the download link is provided. Our technical refund policy is a voluntary goodwill measure in addition to that.

Yes. The packages and updates are the same. SimMarket buyers download from their SimMarket account.

Email: support@fwx-simaviation.com. Response time is usually under 24 hours (German time zone).